Spring Break
MySJSU bogged down as semester begin statewide
Allie Figures
Issue date: 9/4/08 Section: News
"We mostly deal with resetting passwords for SJSUOne," said Luong.
According to its Web site, SJSUOne is the system involved with campus wireless access and the activation of student e-mail accounts.
When students go to the Help Desk for assistance with MySJSU, the only solution Luong can give them is the e-mail and voicemail to the CMS Help Desk. But because of an overload of requests the response time now takes longer than the usual one or two business days.
"It's bothering me that I cannot check my message on MySJSU," said Lauren Welch, a communication disorders major. "I've sent (the Help Desk) an e-mail and I still haven't heard back."
Luong said many students are having problems logging in because their passwords are supposed to be reset every 90 days, according to its Web site. Trying to use an expired password several times results in the account becoming temporarily disabled.
"I didn't know I had my caps lock on, I tried to log in, and after a couple of times it locked me out," said Lauren Gray, a political science major.
Medders said the system generally works very well for students, staff and faculty.
"CSU is looking to improve the overall performance of the system," she said.
According to its Web site, SJSUOne is the system involved with campus wireless access and the activation of student e-mail accounts.
When students go to the Help Desk for assistance with MySJSU, the only solution Luong can give them is the e-mail and voicemail to the CMS Help Desk. But because of an overload of requests the response time now takes longer than the usual one or two business days.
"It's bothering me that I cannot check my message on MySJSU," said Lauren Welch, a communication disorders major. "I've sent (the Help Desk) an e-mail and I still haven't heard back."
Luong said many students are having problems logging in because their passwords are supposed to be reset every 90 days, according to its Web site. Trying to use an expired password several times results in the account becoming temporarily disabled.
"I didn't know I had my caps lock on, I tried to log in, and after a couple of times it locked me out," said Lauren Gray, a political science major.
Medders said the system generally works very well for students, staff and faculty.
"CSU is looking to improve the overall performance of the system," she said.
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